Operations
Honest writing about product, operations, leadership, and the career in between.
The Art of the Effective Meeting (And Why Most Are Just Expensive Silence)
Let me start with a number.
If you have eight people in a meeting for one hour, you have not used one hour. You have used eight …
Read moreBetter to Over-Communicate Than Under: A Lesson from the Train
I’ve spent enough time on Australian and British trains to notice something peculiar about how they talk to passengers. In …
Read more"Just Looping You In" — The Passive-Aggressive Email Problem
The phrase “just looping you in” should come with a trigger warning in corporate environments. It’s corporate …
Read moreHow to Prioritise When Everything Is Priority One
Every product management framework ever created is an attempt to make an inherently political decision look rational. RICE. …
Read moreThe Spreadsheet Is Not a System (A Love Letter to Anyone Who's Ever Worked in Operations)
I have never met anyone who started their career saying, “One day, I’m going to build the entire operational backbone …
Read moreWhat Good Operations Actually Looks Like in a Remote-First Company
Good operations in a remote-first company is mostly invisible. You notice it by its absence. You’re not frantically Slacking …
Read moreHow to Document a Process So Someone Else Can Actually Follow It
I have inherited some truly terrible process documentation. There was one SOP that started with “Sync the data” as …
Read moreThe Hidden Cost of Unclear Roles and Responsibilities
There’s a particular kind of dysfunction that sets in when nobody is quite sure who owns what. It’s not dramatic. …
Read moreWhy Most Onboarding Programs Fail at the Operational Level
Your company has a really nice onboarding program. There’s a welcome package. A team lunch on the first day. A nice laptop …
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