Communication
Honest writing about product, operations, leadership, and the career in between.
The Art of the Effective Meeting (And Why Most Are Just Expensive Silence)
Let me start with a number.
If you have eight people in a meeting for one hour, you have not used one hour. You have used eight …
Read moreBetter to Over-Communicate Than Under: A Lesson from the Train
I’ve spent enough time on Australian and British trains to notice something peculiar about how they talk to passengers. In …
Read more"Just Looping You In" — The Passive-Aggressive Email Problem
The phrase “just looping you in” should come with a trigger warning in corporate environments. It’s corporate …
Read moreHow to Write a Status Update That People Actually Read
Most status updates are written for the writer’s benefit, not the reader’s. They’re chronological recitations of …
Read moreWhat Most Meetings Are Really About (And It's Not the Agenda)
There’s the agenda, and then there’s what’s actually happening.
The stated agenda might be “quarterly …
Read moreThe One-Page Brief: Why Forcing Clarity Before the Meeting Changes Everything
The one-page brief is one of the most powerful tools in any operator or PM’s kit, and almost nobody uses it. Not because it …
Read moreRoadmaps Are a Promise, Not a Plan (And Most Teams Forget That)
The problem with roadmaps is that they look like plans. They have dates on them. They have features listed in order. They sit …
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